Delfar Elevator Co., Ltd.
Delfar Elevator is a specialized elevator manufacturer.

FAQ

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  • Q 1. What Types of Passenger Elevators Does Delfar Manufacture?

    A

    Delfar manufactures a full range of passenger elevators, including machine-room (MR) and machine-room-less (MRL) models. Our elevators are suitable for residential, commercial, hotel, and hospital applications, with speeds from 1.0 m/s up to 10 m/s and load capacities from 400 to 2000 kg.

  • Q 2. Can Delfar Customize Elevators According to Building Requirements?

    A

    Yes. Delfar offers customized shaft dimensions, cabin sizes, interior decoration, and door configurations. Simply provide your architectural drawings, and our engineering team will design a tailored elevator layout that fits your project’s structure and aesthetics.

  • Q 3. What Certifications and Standards Do Delfar Elevators Comply With?

    A

    All Delfar passenger elevators comply with EN81-20, EAC, ISO 9001, ISO 45001, and ISO 14001 standards. These certifications ensure the products meet strict international safety, quality, and environmental requirements.

  • Q 4. How Long Does It Take to Manufacture and Deliver a Passenger Elevator?

    A

    The typical lead time depends on the model and customization level: Most passenger elevator delivery time is 35 days. we will decrease or increase the time as per your detailed product.

  • Q 5. What Is the Average Lifespan of Delfar Passenger Elevators?

    A

    Under proper maintenance, the main components’ design life exceeds 10 years, and the overall elevator can operate efficiently for 15–20 years or longer depending on usage frequency and environment.

  • Q 6. How Often Should the Elevator Be Maintained?

    A

    According to international and national standards, passenger elevators must be maintained at least twice a month. Delfar recommends using our Intelligent Maintenance System, which provides real-time diagnostics and predictive alerts to prevent downtime.

  • Q 7. Does Delfar Provide Installation Service?

    A

    Yes. For international projects, Delfar provides remote installation guidance, video tutorials, and technical drawings. When required, we can dispatch professional engineers to assist with on-site installation and final testing.

  • Q 8. What Happens if Spare Parts Are Needed or Damaged During Shipping?

    A

    Delfar provides a spare parts supply cycle within one week for standard components. If any part is damaged during transit, we assist in claim processing and immediately send replacements to minimize delay.

  • Q 9. How Does Delfar Ensure Safety in Operation?

    A

    Our passenger elevators feature multiple safety systems, including dual braking circuits, overload detection, infrared door protection, emergency power supply, firefighter mode, and overspeed control. These functions ensure smooth and secure operation under all conditions.

  • Q 10. What Kind of After-Sales Support Can Customers Expect?

    A

    Delfar provides 24/7 online technical support, remote fault diagnosis, and quick-response customer service. Our engineers can join video calls or visit the site when needed to solve any technical issues.

  • Q 11. Can Delfar Elevators Be Used for Modernization or Replacement Projects?

    A

    Absolutely. Delfar’s engineering team specializes in modernization projects for old buildings, upgrading outdated lift systems to new energy-saving models while minimizing structural modification.

  • Q 12. What warranty does Delfar provide?

    A

    We offer guarantee of material for a period of 12 months since the date of delivery, we shall replace any part found defunct or worn-out due to normal wear and tear, we shall not responsible for the parts damage due to man-made faults and mis-operation.

  • Q 13. What is the minimum pit and top height required for installation?

    A

    For standard models, the minimum pit depth is 200 mm and top floor height is 2800 mm. However, these can be adjusted according to site conditions or customized shaft designs.

  • Q 14. Can Delfar provide project references or case studies?

    A

    Yes. Delfar has completed numerous passenger elevator projects, like projects in Malaysia, India, Mexico, the Middle East and other countries etc., including high-rise residential towers, shopping malls, and hospitals. Case studies and references can be provided upon request.

  • Q 15. How Can I Get a Quotation for My Building Project?

    A

    Simply send us your building layout drawings or specifications (shaft size, stops, speed, load capacity), and our technical team will provide a professional quotation and elevator design proposal within 24 hours.

  • Q 16. Does Delfar Offer Remote Monitoring or Smart Control Options?

    A

    Yes. Delfar’s intelligent control system supports remote monitoring, fault detection, and energy consumption tracking, allowing building managers to optimize elevator performance and reduce maintenance costs.

  • Q What product can you offer?

    A Our product includes 9 series which are Passenger elevator, Observation elevator, Bed elevator, Freight elevator, Car elevator, Home elevator, Dumbwaiter, Escalator, Moving walk.
  • Q Where is your company located?

    A We located in Huzhou City, Zhejiang Province, China.
  • Q What is the warranty time for your product?

    A 12 months since the date we doing container loading in our factory.
  • Q What is the delivery date for your product?

    A Usually 30 days for production since the date that we get your confirmed drawing, contract and payment.

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Delfar Elevator Co., Ltd.

Delfar elevator will continue to adhere its value” mutually-beneficial and win-win cooperation” and business idea” honest management, continuous progress to dedicate to society”, wholeheartedly provide customers with perfect transport and services, becoming a reliable partner with customers. 
Add : No.777, Tengfei Road, Zhili, Huzhou, Zhejiang, China. 
Tel : +86-572-2235922
Mobile Phone : +86-13511261762
Fax : +86-572-2235912
WhatsApp : +86-13511261762
Skype : bensonelevator 
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